How to Change Automatic SMS Setting on GoHighLevel: Quick and Easy Customization Tips

If you are searching for how to change automatic SMS on GoHighLevel, many users think it’s a complicated process but the good news is actually very simple. This platform gives you flexible tools to control what message gets sent, when it is sent, and who receives it.

The real challenge many users face is knowing the right settings and steps inside the system. Once you understand where these controls live, you can customize SMS automation quickly and transform how you connect with your leads and clients. 

This guide will walk you through not only the step-by-step process but also pro tips and common problem solutions that make your GoHighLevel sms automation smoother and more effective.

How Does Automatic SMS Work in GoHighLevel?

GoHighLevel makes it easy with automatic SMS. Using triggers and workflows, the system sends messages automatically whenever receiving a new lead fills out a form or someone books an appointment. This way, you never miss a lead and save time while staying connected with your audience.

-> This saves time, ensures instant communication, and keeps your business responsive 24/7.

The real power lies in customization. By changing text, timing, and rules, you decide how your brand communicates. 

Why Customize Your Automatic SMS Messages?

Default SMS templates may not reflect your brand or the journey of your customer. By learning how to change automatic SMS on GoHighLevel, you can get benefits like:

• Creating a brand voice that connects with your audience
• Increasing reply rates with personalized messages
• Avoiding off-hour message delivery
• Adding promotional offers or appointment reminders naturally
• Aligning communication with your marketing funnel

In short Values, customization makes your automation smarter, not just faster.

Steps to Change Automatic SMS Settings on GoHighLevel

Here is the complete process for customizing SMS automation inside GoHighLevel.

1. Log in to Your GoHighLevel Account

• Go to the GoHighLevel website and login with your credentials. 
• After the sign in, go to your dashboard in GHL. 
• Choose the sub-account where you want to make SMS edits. 

IMPORTANT REMINDER: Each account can have unique workflows, so always confirm you are inside the correct one.

2. Navigate to Automation Settings

From the left-hand panel, open “Workflows.” This is the control center where triggers and actions are defined.

3. Select the Trigger Connected to SMS Messages

Choose the workflow where your SMS is being sent.

For example, a trigger might be “Form Submitted” or “Appointment Booked.” Open that workflow to access the SMS step.

4. Edit Your SMS Action

Click on the SMS action block. 

Here you can:

• Change the text of your automatic message
• Add personalization fields (name, service, booking time)
• Adjust tone to be formal or casual depending on audience
• Insert links for booking confirmations or offers

5. Adjust Timing and Delivery Rules

Timing is just as important as text. Make sure you set delays or delivery windows so customers receive messages at the right moment.

Pro Tip: Avoid sending SMS during late hours. Use “time windows” inside GoHighLevel to respect user preferences.

6. Add Attachments (Optional)

GoHighLevel allows you to attach images or files to certain SMS campaigns. This is useful for promotional material, directions, or event reminders.

7. Preview and Test

Before saving changes, always test. Send the SMS to your own number or a test contact. Look for formatting issues, broken links, or personalization errors.

Pro Tip: Run A/B tests with two different versions of SMS content. Measure which version gets more replies or clicks.

8. Save and Activate

Once satisfied, save your edits and activate the workflow. Your updated Gohighlevel sms automation is now live.

GoHighLevel SMS Automation Problems and Solutions

Even experienced users run into challenges. Here are some common GOhighlevel message questions and how to solve them:

• Messages not delivering
  Make sure your Twilio or LeadConnector account is properly connected. Without an active phone number linked to GoHighLevel, your automatic SMS messages won’t be sent.
  
  
• Wrong timing
  Sometimes, workflows have multiple steps that run too close together. Check the delay settings in GoHighLevel to make sure your messages don’t overlap or send at the wrong time.
  
  
• Messages feel robotic
  Add personalization and conversational language. Short, friendly SMS messages perform best.
  
  
• Too many texts sent
  Review triggers carefully. Make sure a single lead event is not connected to multiple workflows.
  

For detailed technical help, the official GoHighLevel support guide on Send SMS workflow actions provides a reliable reference.

Final Thoughts

Learning how to change automatic SMS on GoHighLevel is about more than editing text. It is about creating a seamless customer experience that reflects your brand, delivers value, and encourages engagement. When you apply the right structure and strategy, automation becomes a growth tool instead of just a time-saver.

Want to go beyond the basics? At NEXGHL, we specialize in advanced GoHighLevel automation that helps businesses communicate smarter and scale faster.

Ready to upgrade your SMS workflows? Get a free consultation today and see how automation can work for you.