How to Log Emails in GoHighLevel (GHL) Like a Pro

Struggling to keep track of every client email? You are not alone. Many businesses using GoHighLevel miss one of its most underrated features: GoHighLevel email logging. When set up correctly, GoHighLevel captures every conversation, links it to the right contact, and keeps your CRM organized. The process is simple once you know the steps. 

In this guide, I’ll walk you through everything you need to master email logging from initial setup to automation tricks, so you can manage communication like a pro and never lose another important email.

How to Log Email in GoHighLevel Account

Its a very simple easy process to GoHighLevel login, Lets started: 

• Go to the GoHighLevel official website: https://www.gohighlevel.com/ 
• Enter your credentials details or Logins (Username/Email & Password). 
• By clicking on the logins button enter in your GHL dashboard. 

From here, you’ll manage email settings, integrations, and workflows that control logging.

Activating Email Tracking

GoHighLevel will not log emails until tracking is enabled.

1. Go to Settings in the left-hand menu
2. Click Company Settings
3. Scroll to Email Settings
4. Toggle on Email Tracking
5. Save changes

This ensures all emails sent from within GHL are captured in the contact’s activity timeline.

Connecting Your Email Provider

Your provider must be integrated for GoHighLevel email logging to work correctly. Supported options include Gmail, Outlook, Mailgun, SendGrid, and SMTP.

Here’s how to connect:

1. Open Settings > SMTP & Mailgun Services
2. Choose your provider like “Gmail”
3. Enter details such as server, username, and password
4. Save settings
5. Send a test email to confirm the connection

Once connected, all outbound emails will automatically sync with GHL.

Sending Emails Inside GHL

The simplest way to log emails is to send them directly through GoHighLevel.

• Navigate to Contacts in the sidebar
• Select the contact you want to email
• Click Email, write your message, and send

Every email sent this way is instantly stored in the activity log, creating a complete history of communication.

Automating Email Logging with Workflows

Automation makes GHL email logging powerful. Instead of relying only on manual activity, workflows allow you to capture and act on emails in real time.

Setup process:

1. Go to Automations > Workflows
2. Create a new workflow
3. Choose a trigger (such as Email Sent or Email Received)
4. Add an action: Log Email in Contact Activity
5. Save and activate the workflow

Example use cases:

• Start a nurture campaign when a client replies
• Tag leads as “warm” or “hot” based on responses
• Notify team members of urgent replies

This turns email logging into a tool that supports business growth, not just record keeping.

Reviewing Logged Emails

To view your logs:

1. Go to Contacts
2. Open the contact’s profile
3. Scroll to the Activity Timeline

Here, you’ll see every email sent and received, with timestamps for full context.

Why Email Logging in GoHighLevel is Essential

Email is very important for keeping good relationships with clients. But if emails are not properly saved or recorded, businesses can face many problems like: 

• Losing track of lead conversations
• Missing crucial follow ups
• Wasting hours searching inboxes
• Appearing disorganized to clients

With GoHighLevel email logging in place, every message becomes part of a centralized history. Your team can access communication records instantly, follow up on time, and present a professional image at every stage.

Troubleshooting Common Issues

Sometimes GoHighLevel email logging may not work as expected. Here are quick fixes:

• Make sure Email Tracking is enabled
• Double-check that your provider connection is active
• Confirm the email was sent through GHL and not an outside inbox
• Review workflows to ensure they’re properly activated

If problems persist, contact GoHighLevel support for deeper troubleshooting.

Best Practices for Email Logging in GHL

To maximize efficiency and accuracy:

• Send client emails directly from GoHighLevel
• Use personalization fields to boost engagement
• Regularly review logs for accuracy
• Automate logging whenever possible to save time

If you’re still not sure how to log emails in GoHighLevel, you can schedule a free consultation call with our GHL experts. We’ll help you.

Final Thoughts

Learning how to log emails in GoHighLevel is more than a technical setup, it’s a strategy for keeping communication clean, professional, and reliable. By enabling email tracking, integrating providers, and building smart workflows, you ensure no conversation slips through the cracks.

With GoHighLevel email logging in place, your CRM becomes a single source of truth. Clients receive better follow ups, your team gains efficiency, and your business earns a reputation for staying organized.

Master email logging in GHL today, and you’ll never lose track of a client conversation again.